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Corrections and Problem Resolution
What to do when there are errors, delays, or issues with your National Insurance record.
Making a Subject Access Request to HMRC for National Insurance Data
If you need information about your National Insurance record that isn't available through your online tax account, you can make a subject access request (SAR) to HMRC under data protection law. HMRC must respond within one month in most cases, and there's usually no fee to pay. This article...
4 min read
Reporting Financial Loss from National Insurance Credits Service Delays
Delays to the National Insurance replacement credits service mean some parents and carers reaching State Pension age before April 2027 may have received lower pension payments than expected. If you're affected and believe you've suffered a financial loss, you can report this to HMRC through their...
4 min read
Understanding Your National Insurance Correction Letter from HMRC
If you've recently corrected your National Insurance contributions through HMRC's online system, you may receive a letter from HMRC explaining what they've found. These letters are sent to employers who have made corrections to National Insurance payments using their Business Tax Account after 6...
4 min read
Where to Get Help with National Insurance Questions
If you have questions about your National Insurance contributions, record, or entitlements, several support options are available depending on your needs. This guide explains how to contact HMRC directly, access free professional advice if you're on a low income, and when you...
4 min read